Service & maintenance
Downtime costs more than any machine.
Buying an inspection system really means buying the next fifteen years of operation. That is why service gets the same effort here as development. We support customers worldwide and keep machines running that have been in production for decades.
Remote diagnostics
We connect to the machine and analyse the fault without anyone travelling. Most issues are resolved at this point.
Technician on site
If someone has to be on site, our technician is ready — any place, any time. You decide whether we come.
Spare parts — however it suits you
Order parts with delivery and fit them yourself, or call us in. We also service series we stopped building long ago.
Service request
How can we help?
Describe briefly what is going on. The more we know up front — serial number, error code, what the machine displays — the better our chances of solving it without anyone travelling. If the line is down, your report goes first.
Breakdown support and spare-part orders: around the clock, 24 / 7.
In case of breakdown — around the clock
If the line is down we take your report at any hour. You can order spare parts at any time as well.
Office and advice
Monday – Thursday 08:00 – 17:00
Friday 08:00 – 15:00 CET
Call us directly
Finding the serial number
It is at the top on the right-hand side of the machine. With the serial number and error code we are considerably faster.